Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Kefarmasian Di Rumah Sakit Umum Daerah Sele Be Solu Kota Sorong
Abstract
The level of satisfaction is a parameter of feeling happy and satisfied or feeling disappointed by a patient with a service received or experienced while visiting a service facility. Pharmaceutical services are a form of direct and responsible service to patients related to pharmaceutical preparations with the aim of achieving definite results to improve the patient's quality of life. This study aims to measure the level of outpatient satisfaction with pharmaceutical services at the Pharmacy Installation of the Sorong City Regional General Hospital. which includes the dimensions of reliability, responsiveness, assurance, empathy, and tangibles. Observational descriptive study with purposive sampling of 50 outpatient patient respondents and families. Data was collected through a questionnaire that includes 5 dimensions of satisfaction levels. The data obtained were analyzed using a Likert Scale. Based on data analysis, it is known that the level of patient satisfaction in each dimension with successive criteria is reliability 78.3%, responsiveness 77.8%, assurance 77.8%, empathy 79.2%, and evidence direct (tangible) 70.4%. The average level of outpatient satisfaction with pharmaceutical services at the Pharmacy Installation of the Sorong City General Hospital as a whole is 76.6% with the criteria of Satisfaction.
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