IMPLEMENTATION STRATEGY OF NURSING CARE PLAN DOCUMENTATION SYSTEM AND NURSE SERVICE QUALITY AT PANCARAN KASIH HOSPITAL MANADO
Nurse who is not exceling in giving the service to the patient is also called ''Nursing Error”' as a failure of the nurse to complete a planned action or use of a misplaced plan to achieve a goal. Data shows that Indonesian patients seeking treatment at Lam Wah Ee Hospital Malaysia reached 12,000 per year or about 32 patients per day. Community demand to get professional nursing service is the most important health service agenda. Nurses need to document all forms of nursing care provided by recording or documenting. The purposes of this study are to analyze different strategies in implementating the comprehensive nursing documentation and the difference of nurse service quality before and after treatment, to analyze the relationship of the implementation strategy of nurse documentation on comprehensive nursing care with the improvement of nursing quality service before and after treatment. This research using Pre Group One Experiment Pre-post test design, population was 100 people and the sample was 30 people. Data analysis used Wilcoxon Sign Rank Test, Chi Square and Fisher Test. The results showed that documentation before and after treatment using Wilcoxon test p ≤ 0,05 that is p = 0,003, service quality before and after given treatment p ≤ 0,05 ie p = 0,000, and chi square test that is used to see correlation of documentation strategy with quality of service before treatment p ≤ 0.05 ie p = 0.000 as well as Fisher test is used to identify relationship of documentation strategy with service quality after treatment p ≤ 0,05 ie p = 0,000. The conclusion of this study are, there is a significant different between documentation before and after treatment; also concerning the service quality, there are significant differences before and after treatment; as well as the relationship between documentation strategy and service quality before and after treatment. Pancaran Kasih Hospital needs to improve a comprehensive documentation system.